The response is how Forethought will respond to your customers for the given intent your customers’ inquiries align to. You can create multiple responses per intent, especially if your workflow has multiple branches that can result in different responses.
To create a response, please follow the following steps:
- Click Solve > Workflow Builder > Email tab.
- At the right side of your screen, click the Response tab.
- Click New response.
- Give your new response a title. This title will be used in the Journey Map when selecting the responses for different parts of the journey.
- Now that you’ve created your new response, you can select from the various components to create your email template: Text, Button, Image, Feedback, Static Articles, and Dynamic Articles.
- Your email response will auto-save with your changes and will take effect after the journey map has been published.