Feedback is used to help customers provide feedback on whether their inquiry was resolved or not. The user is asked Was this email helpful?
- If the user selects
Yes
, then we will add anft-email-positive-feedback
tag to your ticket for you to configure status changes. - If the user selects
Not really
, then we will add anft-email-negative-feedback
tag to your ticket for you to configure status changes
To add the feedback component to your email response, follow the steps below:
1. Drag the feedback component to the location you want it to appear in your email response.
2. Optional: Customize text in the header, helpful label, and unhelpful label according to your preferences. Once done, click Save.
3. You’re done! It’s now a part of your email response.