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How to add a response to Solve Email Journey Map?

To add a response to your journey map, please follow these steps. If you have not created a response yet for your intent, please follow the steps here: How to create a response in Solve Email?

  1. Click on the journey map tab in Solve Email. Screenshot_2023-04-10_at_1.14.40_PM.png

  2. Select the response that you want to add and drag it to the area that states Drag and drop a new step here. Screenshot_2023-04-10_at_1.14.48_PM.png
    Screenshot_2023-04-10_at_1.17.28_PM.png

  3. If that does not exist, please click on the + sign where you want to add the step. Screenshot_2023-04-10_at_1.16.51_PM.png

  4. You’ve added your response to your journey map. Screenshot_2023-04-10_at_1.17.58_PM.png

  5. Now click Update Workflow to save your journey map. Screenshot_2023-04-10_at_1.19.31_PM.png

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