After creating and editing an email response, it's time to add a response to the Solve Email Journey Map. This map shows the steps to take when handling a customer's support request via email. To add a response to your journey map, follow these steps:
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At the right side of your screen, click the Journey tab.
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Select the response you want to add and drag it to the + icon.
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You’ve added your response to your journey map.
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Changes are saved automatically.