How to activate and deactivate an intent workflow for Solve Email?

Once you have added all of the response and journey map steps that you want for your intent, you will want to activate it so that Forethought’s AI agents can start resolving your customers’ inquiries.

How to activate your intent in Solve Email

1. Click on the Off toggle to turn on your intent for Solve Email.
   
   

2. When activating your intent, you will receive a notification to ensure you understand you're activating. Please click Yes to activate.

How to deactivate your intent in Solve Email

1. Click on the On toggle to turn off your intent for Solve Email.
   
   

2. When deactivating your intent, you will receive a notification to ensure you understand you're deactivating. Please click Yes to deactivate.