How to add and remove blocked emails for Solve Email?

By adding a blocked email in Solve Email Configuration, you are selecting to ensure that the Solve Email AI Agent will not respond to tickets can came from or were sent to the emails you choose to block.

Adding a blocked email

1. Navigate to Configuration.
   
   
2. Click on "Email".
   
   
3. Type the emails that you would like to block and press "enter".
   
   
4. Click "Save".

Removing a blocked email

1. Navigate to Configuration.
   
   
2. Click on "Email".
   
   
3. Click on the trash icon for the email you would like to unblock.
4. Click "Save".