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How to add and remove do-not-respond emails for Solve Email?

By adding a blocked email in Solve Email Configuration, you are selecting to ensure that the Solve Email AI Agent will not respond to tickets can came from or were sent to the emails you choose to block. This is done through adding an automation rule, see this guide for details. 

Adding a do-not-respond email

  1. Navigate to Email Configuration.Screenshot 2023-11-13 at 4.00.49 PM.png
  2. Click on "+ Add Automation", and the rule editing drawer will slide over, add the following rule to the editors. 
    • From email: It will enable you to create a rule against the sender of the ticket and trigger the appropriate actions if the defined conditions are met. 
    • You can then choose the relevant actions, such as selecting "Don't respond". 
    • If necessary, you can also select the "Case insensitive" checkbox, which instructs the system to treat the text as case-insensitive.  Screenshot 2023-11-13 at 4.03.07 PM.png
  3. Click Save, a new rule has been added to your email configuration.Screenshot 2023-11-13 at 4.11.03 PM.png

Removing a do-not-respond email

  1. Navigate to Email Configuration. Screenshot 2023-11-13 at 4.00.49 PM.png
  2. [Option 1] Find the trash icon in the automation rule list, then click "Yes, delete". Screenshot 2023-11-13 at 4.23.07 PM.pngScreenshot 2023-11-13 at 4.23.16 PM.png 
  3. [Option 2] In the edit view, click "delete automation" and click "Yes, delete"Screenshot 2023-11-13 at 4.22.43 PM.png
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