In Solve Email Configuration, when you add a blocked email, you are choosing to prevent the Solve Email AI Agent from responding to tickets that came from or were sent to the blocked emails. This is achieved by adding an automation rule.
Adding a do-not-respond email
- Navigate to Email Configuration.
- Click on + Add Automation. Add the following rule to the editors:
- From email: It will enable you to create a rule against the sender of the ticket and trigger the appropriate actions if the defined conditions are met.
- You can then choose the relevant actions, such as selecting "Don't respond".
- If necessary, you can also select the "Case insensitive" checkbox, which instructs the system to treat the text as case-insensitive.
- Click Save.
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Turn the toggle on/off to activate/deactivate your rule.
Removing a do-not-respond email
- Go to Email Configuration.
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[Option 1] Find the trash icon in the automation rule list, then click "Yes, delete".
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[Option 2] In the edit view, click Delete Automation and click "Yes, delete."