How to add and remove do-not-respond emails for Solve Email?

By adding a blocked email in Solve Email Configuration, you are selecting to ensure that the Solve Email AI Agent will not respond to tickets can came from or were sent to the emails you choose to block. This is done through adding an automation rule, see this guide for details. 

Adding a do-not-respond email

1. Navigate to Email Configuration.
2. Click on "+ Add Automation", and the rule editing drawer will slide over, add the following rule to the editors. 
   • From email: It will enable you to create a rule against the sender of the ticket and trigger the appropriate actions if the defined conditions are met. 
   • You can then choose the relevant actions, such as selecting "Don't respond". 
   • If necessary, you can also select the "Case insensitive" checkbox, which instructs the system to treat the text as case-insensitive. 
3. Click Save, a new rule has been added to your email configuration.

Removing a do-not-respond email

1. Navigate to Email Configuration.
2. [Option 1] Find the trash icon in the automation rule list, then click "Yes, delete".  
3. [Option 2] In the edit view, click "delete automation" and click "Yes, delete"