Monitor Solve Lite performance by tracking key performance indicators (KPIs) in the analytics dashboard:
- Total Conversations
- Self Service Rate
- Conversations with Knowledge Articles surfaced
- Conversation History
With analytics, you can track your performance over time and identify areas where improvements can be made. Solve Lite analytics provide you with valuable insights into your data, and the ability to make better-informed decisions.
Analytics will be available once traffic is detected.