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Additional Security Configurations for Assist Chrome Extension

The following are additional security configurations which can be applied to Assist Chrome extension. The extension is only configured to be active when visiting the following URLs and interacting with the chrome extension:

  • freshdesk.com
  • kustomerapp.com
  • lightning.force.com
  • service-now.com
  • zendesk.com
  • container.force.com
  • apps.zdusercontent.com

Individual configurations

  1. Open the Chrome browser and navigate to the Chrome Web Store URL to install the Forethought Assist Extension
  2. From the extension details page, click Add to Chrome to install the extension.
  3.  Once the installation is complete, click the extension icon in the top right corner of the browser to open the extension settings.
  4. Look for an option to "Manage extensions" or "Options", then click it.\
  5. Find the option that allows you to "Allow this extension to access URLs on a specific domain" or "Site Access"
  6. Enter the URL(s) of the site(s) you want the extension to operate on.
  7. Click "Save" or "Allow" to finalize the settings.

For more information, see Manage your extension.

 

Example screenshots below for easy reference

 

step1.png

 

step2.png

 

Google Workspace configurations

You can complete the same objective in managed chromes using Google Workspace 

  1. Go to Devices > Chrome in your Google Admin console at admin.google.com.
  2. Click on Apps & extensions > Users & browsers.
  3. If you want to apply this setting to a specific group, select Groups and choose the group you want to apply the setting to. If you want to apply it to all users, leave the top organizational unit selected.
  4. On the far right, click Additional settings.
  5. Under Permissions and URLs, you can enter up to 100 URLs.
    • Runtime blocked hosts: URLs to pages that you want to prevent apps from changing.
    • Runtime allowed hosts: URLs to pages that you want to allow apps to change, even if they are also listed in Blocked URLs.
  6. Click Save. If you configured this for a child organizational unit, you may have the option to inherit or override the settings from the parent organizational unit.

More details in this Google Workspace article

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