Rules are important to help you dictate different paths and responses based on different information (whether it comes from your help desk or through an action). To add a rule to your journey map, do the following:
1. Drag the rule component to the + icon.
2. Enter a name for your rule.
3. Select which context variable you want to create a rule for. You will have access to context variables from your help desk or any context variables setup with your actions.
4. Once you've defined a rule, you can add more rules by clicking New Condition. You can create as many rules as you need. An "Otherwise" path will always be created for circumstances where your rules are unmet.
5. Click Save to add your rule to the Journey Map.
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6. Your journey map now includes as many paths as the rules you've created, plus the "Otherwise" path.