In Solve Email, we provide generated response suggestions that are trained on your historical ticket data for a specific intent. Our suggestions are based on the responses your agents have used when addressing customer tickets, combining agent-created responses and macros used by your team.
- Choose the intent for which you want to create a response.
- Once in the email builder for the selected intent, you can either select an existing text component from the email template or add a new one.
- When you enter edit mode for the text component, you will see a list of suggested generated responses. As previously mentioned, these suggestions are trained on agent responses provided for similar tickets with the same intent.
- When you find a response you'd like to use, click Apply. This will add the text to the text component. If there is already text in the component, the generated response will be added below the existing content.
- Once your generated response text is in the text component, you can edit it as any other text.
- When you're finished, simply click Save, and your email template will be ready for use.