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Release Notes | 16 Oct 2023

Below are the latest and greatest additions to the Forethought suite of products! If you have any questions, please submit a ticket.


Solve Email - Enhanced Funnel Metrics

We are excited to launch a feature that has been eagerly anticipated by many of our valued customers! Now, within the Analytics section of the dashboard, specifically under 'Solve Email Analytics', users can view a detailed breakdown of all activities within the Email funnel. With intuitive, easy-to-understand tooltip descriptions, navigating through this feature is incredibly straightforward and user-friendly. This enhancement aims to provide a more comprehensive understanding of your email performance, aiding you in making data-driven decisions.

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Solve Email - Triage Support

Solve Email supports Triage classifiers for both Email Automation configuration and Journey map conditions, under the Context Variable management.

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Assist Analytics Dashboard

We are going to enable Assist analytics for all our Assist users. Admins will now have access to more Assist metrics giving them a more holistic insights on how Assist is being leveraged by the Agents. In addition, admins will have access to raw agent level data and ticket level data. For more information, please see this article: Analytics: Assist.

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