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What do I need to know about the security page?

The Security Page is accessible through the settings tab on your Forethought dashboard, and it provides details on redaction policies for your data. Redaction is the process of hiding or removing sensitive information. You will see that the redaction for “Help Desk Data” is always on, and you can’t enable or disable this redaction. Forethought uses the data for analytics, and by proactively redacting data, we ensure that we don’t keep sensitive information in your existing tickets.

 

For customers with Solve

Admins will see a “Solve Conversation Storage” row that they can enable or disable. Only Admins can enable or disable the redaction. By default, this is enabled for all organizations. If this is disabled, Forethought will stop redacting data at that point. Once the data has been redacted, it cannot be “un-redacted” or reverted to its original, non-redacted state. If you re-enable the redaction, all non-redacted historical data will be redacted.

Screenshot 2024-05-04 at 6.16.00 AM.png

 

Elements Redacted by Forethought

PII (Personally Identifiable Information)

PHI (Protected Health Information)

PCI (Payment Card Industry)

ACCOUNT_NUMBER
AGE
DATE
DATE_INTERVAL
DOB
DRIVER_LICENSE
DURATION
EMAIL_ADDRESS
EVENT
FILENAME
GENDER_SEXUALITY
HEALTHCARE_NUMBER
IP_ADDRESS
LANGUAGE
LOCATION
LOCATION_ADDRESS
LOCATION_CITY
LOCATION_COORDINATE
LOCATION_COUNTRY
LOCATION_STATE
LOCATION_ZIP
MARITAL_STATUS
MONEY
NAME
NAME_FAMILY
NAME_GIVEN
NAME_MEDICAL_ PROFESSIONAL
NUMERICAL_PII
OCCUPATION
ORGANIZATION
ORGANIZATION_MEDICAL_ FACILITY
ORIGIN
PASSPORT_NUMBER
PASSWORD
PHONE_NUMBER
PHYSICAL_ATTRIBUTE
POLITICAL_AFFILIATION
RELIGION
SSN
TIME
URL
USERNAME
VEHICLE_ID
ZODIAC_SIGN

BLOOD_TYPE
CONDITION
DOSE
DRUG
INJURY
MEDICAL_PROCESS
STATISTICS

 

BANK_ACCOUNT
CREDIT_CARD
CREDIT_CARD_ EXPIRATION
CVV
ROUTING_NUMBER

 

 

To learn more about the Security Page, please reach out to trust.forethought.ai

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