Building workflows is crucial in business operations, and with the advent of automation processes, creating workflows has become more accessible and efficient. At Forethought, there are two modes of building workflows: Autoflows and Classic. While both methods aim to achieve the same objective of automating workflows, there are significant differences between them.
Understanding Autoflows and Classic modes
Autoflows is a new feature that allows you to specify your desired issue resolution outcomes using simple and natural language. Autoflows then uses AI to accurately predict user needs and efficiently determine the steps to reach those desired outcomes. On the other hand, Classic mode adopts a structured approach to building workflows that utilize decision trees or predefined rulesets.
Autoflows vs. Classic
Flexibility and Adaptability
Autoflows provide a high level of flexibility, adapting to changes seamlessly, while the Classic mode's structured approach may be less flexible but offers more meticulous control.
Speed and Efficiency
Autoflows excel in rapid development scenarios, whereas the Classic mode's structured nature may slow down processes but provide a more stable and controlled environment.
Choosing the Right Mode for You
When deciding between Autoflows and Classic, it’s essential to consider your specific needs and preferences. Autoflows, by design, create a natural and dynamic dialogue flow between the user and the AI. This implies that Autoflows can adjust responses based on the ongoing conversation. However, suppose your requirement is for the AI bot’s response to adhere strictly to your instructions, especially in scenarios involving sensitive topics or medical questions. In that case, Classic may be a more suitable option for you.