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What is the difference between Autoflows and Classic mode in building your workflow?

Building workflows is crucial in business operations, and with the advent of automation processes, creating workflows has become more accessible and efficient. At Forethought, there are two modes of building workflows: Autoflows and Classic. While both methods aim to achieve the same objective of automating workflows, there are significant differences between them.

Understanding Autoflows and Classic mode

Autoflows lets you set up issue resolutions using simple, natural language. AI then predicts what users need and finds the best steps to solve their problems. Classic mode, however, uses decision trees or preset rules to create structured workflows.

Flexibility and Adaptability

Autoflows provide a high level of flexibility, adapting to changes seamlessly, while the Classic mode's structured approach may be less flexible but offers more meticulous control.

Speed and Efficiency

You can create intents using Autoflows more quickly because the process is straightforward. On the other hand, the Classic mode takes longer to set up but provides a stable and controlled environment.

Choosing the Right Mode for You

When choosing between Autoflows and Classic, it's important to consider your specific business needs and preferences. Autoflows are designed to create a natural and dynamic dialogue flow between the user and the AI. This means that Autoflows can adjust responses based on the ongoing conversation. However, if your requirement is for the AI bot's response to strictly adhere to your instructions, especially in scenarios involving sensitive topics, then Classic may be a more suitable option for you.

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