Forethought suite of products brings new year goodies!
If you have any questions, please submit a ticket.
Solve Widget | Advanced CV filtering for a smarter Widget
Action Builder supports the use of the Advanced Filter which allows admins to transform the API response in an Action into a new format. The Advanced Filter leverages the query language to format the default API Response into any format that an admin would want to use in Workflow Builder.
Solve Widget | Simpler workflow step/s deletion
You can choose to Delete a step or a step and all subsequent steps in Workflow Builder!
Assist | Note tags are live
Assist Notes now supports note tags. This feature is now live. Admins and agents can create, add and remove tags from notes making it easier to organize and filter notes. This should make agent collaboration through notes easier to manage.