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Set up Solve with Freshdesk

Take your help desk to the next level with Forethought! Our video series will show you how to integrate Freshdesk with Forethought quickly and easily and create custom intents with Autoflows and Classic mode. With Forethought, you can reduce ticket volume, save time and money, and deliver better customer service.


Integrate Freshdesk

Our video will guide you through the simple process of integrating Freshdesk into your Forethought dashboard. This will enable you to connect with your customers and improve your customer service seamlessly.


Preview Freshdesk

Once you have integrated Freshdesk with Forethought, you can preview its functionality within the Workflow Builder. This will allow you to see how Freshdesk operates within your Forethought environment.


Create Intents

Creating custom intents is a critical step in providing excellent customer service. Our tutorial will introduce you to two methods for creating intents: Autoflows and Classic mode. We will also show you how to use Business Logic Components, Actions, and Context Variables to tailor your service to your specific business needs.


To learn more, check out the following resources:

Solve Overview

Getting Started with Autoflows

How to Build Your First Workflow in Classic Mode

How to Leverage Your Workflow by Using Business Logic Components

Managing Context Variables

Action Builder: How to Get the Most out of Workflow Builder with API calls

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