Take your help desk to the next level with Forethought! Our video series will show you how to integrate Intercom in your Forethought dashboard quickly and easily. You can also create custom intents with Autoflows and Classic mode. With Forethought, you can reduce ticket volume, save time and money, and deliver better customer service.
I. Integrating Intercom
Our video will guide you through the process of integrating Intercom into your Forethought dashboard.
II. Previewing Intercom
Once you have integrated Intercom with Forethought, you can preview its functionality within the Workflow Builder. This will allow you to see how Intercom operates within your Forethought environment.
III. Creating Intents
Creating custom intents is a critical step in providing excellent customer service. Our tutorial will introduce you to two methods for creating intents: Autoflows and Classic mode. We will also show you how to use Business Logic Components, Actions, and Context Variables to tailor your service to your specific business needs.
To learn more, check out the following resources:
Getting Started with Autoflows
How to Build Your First Workflow in Classic Mode
How to Leverage Your Workflow by Using Business Logic Components
Action Builder: How to Get the Most out of Workflow Builder with API calls