List of permissions needed for API token from Kustomer
If you want to learn more about each permission, see API roles.
org.permission.user
org.permission.user.read
org.user
org.user.conversation
org.user.conversation.read
org.user.conversation.write
org.user.conversation_forward
org.user.conversation_forward.read
org.user.conversation_forward.write
org.user.customer
org.user.customer.read
org.user.customer.write
org.user.event
org.user.event.read
org.user.event.write
org.user.kb
org.user.kb.read
org.user.kb.write
org.user.message
org.user.message.read
org.user.message.write
org.user.metadata
org.user.metadata.read
org.user.metadata.write
org.user.read
Integrate Kustomer
This video will guide you through the simple process of integrating Kustomer into your Forethought dashboard. This will enable you to connect with your customers and improve your customer service seamlessly.
Preview Kustomer
Once you have integrated Kustomer with Forethought, you can preview its functionality within the Workflow Builder. This will allow you to see how Kustomer operates within your Forethought environment.
Create Intents
Creating custom intents is a critical step in providing excellent customer service. Our tutorial will introduce you to two methods for creating intents: Autoflows and Classic mode. We will also show you how to use Business Logic Components, Actions, and Context Variables to tailor your service to your specific business needs.
Upload attachments
Users can share files and attachments directly within tickets and chats. The system supports various file types, including images, videos, and PDFs, with a maximum file size limit of 9 MB. This feature streamlines the process of providing necessary documentation and media, making it simpler for support agents to resolve customer issues effectively.