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Set up Solve with Confluence

Are you looking to enhance your help desk experience? Look no further than Forethought! Our video series will guide you through the quick and easy process of integrating Confluence into your Forethought dashboard. You can also customize your help desk experience with Autoflows and Classic mode. By using Forethought, you can reduce ticket volume, save valuable time and resources, and provide top-notch customer service.


I. Integrating Confluence

Our video will guide you through the process of connecting Confluence to your Forethought dashboard. 


II. Previewing Confluence

Once you have integrated Confluence with Forethought, you can preview its functionality within the Workflow Builder. This will allow you to see how Confluence operates within your Forethought environment.


III. Creating Intents

Creating custom intents is a critical step in providing excellent customer service. Our tutorial will introduce you to two methods for creating intents: Autoflows and Classic mode. We will also show you how to use Business Logic Components, Actions, and Context Variables to tailor your workflow to your specific business needs.




To learn more, check out the following resources:

Solve Overview

Getting Started with Autoflows

How to Build Your First Workflow in Classic Mode

How to Leverage Your Workflow by Using Business Logic Components

Managing Context Variables

Action Builder: How to Get the Most out of Workflow Builder with API calls

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