Solve Email now supports HTML and CSS code for all helpdesks. You can use these components anywhere in your email responses to create the look and feel that matches your brand identity.
Get Started
Step 1. Click Solve > Workflow Builder > Email tab.
Step 2. Open a workflow. If you don't have one, click + New Intent.
Step 3. Click the Response Tab.
Step 4. Drag and drop the HTML box anywhere in your drafted response.
Step 5. Enter your HTML and inline CSS code in the text box and click Save.
Step 6. Repeat steps 4 and 5 to create as many HTML content as needed throughout your response.
Limitations
- Other content boxes (e.g., Text, Button, Image, and Interactive) cannot be nested or referenced inside the HTML code.
- Context variables cannot be referenced inside the HTML code.
- Help desks may limit the maximum size of HTML code you can add. In the Journey tab, click "Send Test Email” to verify that all your HTML content has been rendered correctly before publishing.
- We sanitize the HTML by removing the following elements:
- <script>
- <style>
- <link>
- <meta>
- <form>
- <iframe>
- Structural parts of a page: ``<head>``, ``<html>``, ``<title>``
- Javascript - e.g. onclick attribute
- The following elements are allowed:
- Comments
- Inline style - e.g. <div style=”background-color: red”>