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How to Uninstall Assist in Salesforce

To remove Assist in your Salesforce instance, do the following:

Remove Assist from the UI

Remove Assist from all Case layouts. To do this, follow these steps:

    • Lightning:
      1. Casemceclip0.png > Edit page.
      2. Click the trash icon.
        mceclip1.png
      3. Save page.
      4. Re-do the procedure for all other Case layouts using Agatha.
    • Classic:
      1. From layouts > custom console component.
      2. Click the remove button to delete the VisualForce Page & Save.

Uninstall the Package

  1. Go to Setup > search for "Installed Packages".
  2. Find the AgathaAnswers package.mceclip2.png
  3. Click Uninstall.
  4. Select the option: Do not save a copy of this package's data after uninstall.
  5. Click Uninstall again.

If you decide to reinstall Assist at any time, please refer to the Salesforce Installation Guide.

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