This page will be updated regularly throughout the month as new features become available.
Jira Service Management Attachment Action
You can now easily attach files to your Jira Service Management requests, making it simpler to share important information. This helps improve communication and speeds up issue resolution. The feature is available to all Solve customers.
Snowflake as Authorization Integration in Action Builder
This feature simplifies authorization for querying the Snowflake API, allowing you to use your Snowflake integration as credentials for Action Builder API requests. It is available for customers with an active Snowflake integration. To learn more about integrating Snowflake with Forethought, read the documentation.
Interactive Email Update: New Tag to Be Added to Help Desk
When a user clicks the Interactive Email button to open a chat, Forethought updates the help desk as follows:
- For all help desks except Salesforce, the tag
ft-interactive-emailis added. - For Salesforce,
forethought__Interactive_Email_Deflection_Status__cis set to pending.
Action Builder Update: Context Variable Type Enforcement
We now enforce type matching when assigning output values to context variables in Action Builder. The API response type must match the context variable type, making it easier to manage context variables in API actions and preventing downstream errors from type mismatches. This update is available to all Solve customers.
Intercom Live Chat and Ticket Creation Actions Now Available
The Intercom Live Chat and Ticket Creation Actions update is now generally available to all Intercom customers. The Intercom Live Chat provides a one-chat experience, while the Ticket Creation feature allows customers to create tickets in Intercom.
Triage Analytics and the Triage Dashboard Now Deprecated
Following the previous announcement, Triage Analytics and the Triage Dashboard are no longer available in your Forethought dashboard. For analytics related to your Triage models, please refer to Triage Insights.
Advanced Filters in Chat Insights
The advanced filter in Chat Insights is a powerful tool for conducting an in-depth analysis of past conversations between your AI agent and end-users. This feature helps you gain a more detailed understanding of these interactions by filtering information based on various criteria, including Chat ID, Query, Chat, Channels, Tags, Context Variables, Workflow Types, Workflows, Relevance, User Engagement, Customer Satisfaction (CSAT), and Deflection. For further information, see Chat Insights.
Comments
Article is closed for comments.