Forethought Voice provides a flexible solution for integrating voice support into your business. You can use it as a standalone phone number or connect it to your existing call center. The Forethought Voice phone number can be added anywhere, including your webpage, call center, or help center
can seamlessly integrates with major call center platforms that offer call forwarding, including Five9, Talkdesk, RingCentral, etc. It also connects with popular help desks for ticket management, such as Zendesk, Freshdesk, Salesforce, and more.
Forethought Voice Integration Scenarios
To better understand how Forethought Voice works in your situation, conside the scenarios below.
Scenario 1. Fully automated. No human interaction involved.
Pre-requities:
| Call Center with Live Agents | Ticket System (Help Desk) |
| Not Required | Not Required |
How It Works:
You can use the Forethought Voice number as your company’s primary phone line. Instead of staff handling repetitive calls about business hours, pricing, or services, a human-like AI greets every caller. Plus, since Forethought Voice can manage unlimited simultaneous calls, your customers are always connected instantly—no waiting required.
Scenario 2. Using Forethought Voice with an Existing Call Center
Pre-requisites:
| Call Center System | Ticket System (Help Desk) |
| Required | Required |
How It Works:
In this scenario, Forethought Voice acts as the first point of contact, greeting callers and answering their questions. If Forethought Voice cannot fully resolve an issue or if the caller requests to speak with a live agent, the call is seamlessly transferred to your connected call center.
To ensure a smooth transition, Forethought Voice provides your agents with all relevant information, including the caller’s phone number and a transcript of the conversation, enabling a consistent and informed customer support experience.
Additionally, Forethought Voice can automatically create support tickets in your connected help desk at any point during the conversation, helping to streamline your support processes.
Example for Scenario 2. Using Forethought Voice with Zendesk Talk
How it works:
If your business already uses Zendesk Talk, Forethought Voice can integrate directly with it. This allows Forethought Voice to handle initial interactions and transfer calls smoothly to your Zendesk Talk system when live agent support is needed. For step-by-step instructions on how to integrate with Zendesk Talk, read below.
Scenario 3. Using Forethought Voice with an IVR System
Pre-requisites:
| Call Center System | Ticket System (Help Desk) |
| Required | Required |
How It Works:
If your organization already uses an IVR (Interactive Voice Response) system to route callers to different languages or departments, Forethought Voice can seamlessly integrate with it. Forethought Voice allows you to create multiple phone numbers, each equipped with specific knowledge and language capabilities. By connecting Forethought Voice to your existing IVR system, you can ensure that callers are always directed to the most relevant information and support, no matter their selection.
Zendesk Talk
To connect Zendesk Talk with Forethought Voice, follow these steps:
- Log in to your Zendesk account.
- Go to Admin Center > Channels > Talk > IVR.
- Add a new Menu or select an existing one where you want Forethought Voice to interact with end users.
- In your selected Menu, click Add route.
- Change the Action to Number. Then, add the phone number you want to use for Forethought Voice in the number field.
- Save the modified IVR menu.
That's it! The next time an end user triggers this route, their call will be forwarded to the Forethought Voice phone number.
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