Maintaining a consistent tone of voice is crucial for strengthening brand identity and fostering positive customer relationships. Solve Email's Tone of Voice feature allows you to achieve this by ensuring every email response reflects your brand's unique style, moving beyond the default neutral AI tone to deliver a truly on-brand experience.
Use Case
Using Solve Email's Tone of Voice, an online retail platform consistently delivers friendly and empathetic responses to customer inquiries about order tracking, returns, and product information, which enhances customer satisfaction and maintains brand consistency
Setting Up Tone of Voice in Solve Email
To use Instructional Notes in Solve Email, follow these steps:
- Go to Solve > Configuration > Email tab.
- At the right-hand side of your screen, click Tone.
- In the text box on the left, describe the desired tone for Solve Email. For example, you can enter, "Use a friendly, easygoing tone, like you're just having a chat with a friend." Alternatively, select a suggested tone, such as empathetic, friendly, professional, and more.
- Once you are done, click Save.
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