Release Notes | April 2025

Errors in Solve Email Now Displayed in Error Logs

Errors encountered in Solve Email are now logged and displayed within the error logs table. This table provides error details along with general troubleshooting steps. For further information, refer to Supported Error Types in Error Logs.

Restart Button No Longer Resets Deflection Status

Previously, clicking the restart button in the Solve widget would inadvertently reset a conversation's deflected status. If a conversation had been marked as "not deflected" (for example, after a handoff), restarting would incorrectly flag it as "deflected" again. Now, the restart button will no longer alter the deflection status. Once a conversation is marked as "not deflected," it will remain so even after the user clicks restart. This ensures greater accuracy in deflection tracking, providing Solve widget customers with more reliable data and potential cost savings for those who pay per deflection.

Launch Solve Widget as a Floating Bar on Your Website

The Floating Bar launch style for Solve widget is now generally available to all customers. This update allows you to change the Solve widget's launch style to a visually prominent floating bar on your website. To start using Floating Bar, read Floating Bar in Solve Widget.

Removal of "Show Top Articles" in Article Suggestion

The "Show Top Articles" option has been removed from article suggestion actions (templates, steps, and dynamic). This feature previously controlled the number of articles displayed during suggestions. However, with the widespread adoption of the new Knowledge Retrieval system, which provides generative and paraphrased answers from multiple articles, this option became redundant and potentially confusing. As a result, we have removed this selector from the Forethought dashboard to streamline the user experience.

New Feature: "Allow Skip Attachment" Checkbox

A new "Allow Skip Attachment" checkbox is now available across Solve UI, including business logic, attachment analysis upload form, and the workflow builder. This feature provides Solve customers with the flexibility to make attachment uploads optional when using the 'Add Attachment' option in the workflow builder. This enhancement streamlines workflows and offers a more customizable experience by allowing end users to bypass attachment uploads when not necessary. This functionality is accessible to all Solve customers who use the workflow builder for managing attachments.

New Feature: Default Context Variable Values

You can now specify a default value for any context variable. When a default value is set, it will be automatically applied if no value is provided in the embed script. If the script includes a specific value, that value will override the default. For more information, see Add Default Context Variable Values.

Parse JWT Action Errors Available in Error Logs

This enhancement provides customers with greater visibility into issues that may arise when parsing JWTs, enabling faster debugging and resolution.

Newly Logged Errors Include:

• Failed to decode JWT

• Context variable name not found in decoded JWT

• Context variable not found during decoding and storage of JWT