At the heart of every successful implementation is ongoing expert support. That’s why we offer Ask the Expert—giving you up to 4 hours per month with our skilled support engineers once your initial onboarding and setup are complete.
Note: Ask the Expert is available to all customers on all plans.
Our support goes beyond solving problems. We provide tailored assistance in several key areas to help you make the most of your Forethought experience:
- Best Practices: Advising on optimization opportunities for your operations.
- Workflow Management: Adjustments to existing workflows, additions of new workflows, and advanced feature configuration.
- Model Re-Configuration: Specialized support in adjusting Triage models to better suit your evolving needs.
- Custom Adjustments: Ad-hoc modifications to chat or email set-up.
Every action we take is guided by you. Our customer-driven approach ensures that every solution is perfectly fit to your requirements.
How to Contact an Expert
Getting in touch with our experts is easy:
- Submit a request.
- In the dropdown, select Ask the Expert.
- Fill out the form with your request.
That’s it! Sit tight—our experts will reach out to you shortly via email.
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