Tips for Getting the Best Help from Forethought's Support Widget

Forethought's AI-powered support widget is here to help you get answers faster. If you're a customer reaching out for help through the widget, you're in the right place! To make sure you get the most accurate response, here are some simple tips for chatting with the widget.

✅ What to Do

• Be clear and specific
  • Instead of saying “Help!” try something like:
    • “I want to cancel my order.”
• Ask one question at a time
  • If you have more than one issue, try asking them separately.
• Answer any follow-up questions
  • The widget might ask for your order number or email—this helps it solve your issue more quickly.
• Chat like you’re talking to a person
  • Use complete sentences. The clearer your message, the better the widget can help.
• Submit feedback
  • Have thoughts on how the widget worked for you? Let the team know! Click the CSAT feedback prompt to help improve the widget experience for everyone.

❌ What Not to Do

• Don’t paste your whole email or ticket
  • Copying and pasting a long message (or a full email thread) can misdirect the AI by passing along useless information for it to consume and try to contextualize. Keep it short and simple.
• Don’t be vague

  • Being vague—like saying “Help” or “It’s not working”—can slow things down. While the AI agent can ask clarifying questions, providing a bit more detail helps it reach the right solution faster.

    ✅ Try: “My tracking number isn’t updating.” 

    ❌ Instead of: “It’s broken” or “Help!”

• Don’t ask multiple unrelated questions at once
  • Stick to one issue per message so it can help you faster and more accurately.
• Don’t Refresh, Close, or Switch Tabs During a Chat
  • Refreshing the page, closing the widget, or moving to another tab can interrupt the conversation and may cause you to lose your progress. Stay in the same tab until the issue is resolved or handed off to a human agent.

💡 Need more help?

• If the AI agent can’t solve your issue, don’t worry—it can connect you to a real person. Depending on availability, this may be through live chat or by submitting a support ticket directly through the widget.