Forethought’s Solve Agent is an agentic AI solution that delivers end-to-end resolution across every support channel. Powered by Autoflows, Solve goes beyond deflection to fully resolve both simple and complex customer inquiries, reducing costs and boosting satisfaction.

Built for Real Resolution—Not Just Automation

Solve understands customer intent and takes action to resolve issues directly—whether it’s processing a refund, updating an account, or answering a complex question. It’s trained on your historical support data and integrates seamlessly with your existing tech stack.

Key Features

Omnichannel Support

Deliver consistent, human-like support across all channels, including:

• Chat: An interactive, AI-powered chat experience on your website that resolves issues, surfaces relevant articles, or triggers backend actions via API.
• Email: Automates responses to high-volume email inquiries by detecting intent and delivering accurate replies based on historical data and macros.
• Voice: Provides real-time, AI-powered phone support using the same Autoflows as Solve.
• Slack: Offers internal teams instant access to your support knowledge directly in Slack.
• API: Enables Solve to trigger backend actions by connecting to any public API—ideal for resolving complex requests like refunds, account updates, and status checks.
• Mobile: Embeds AI-powered support directly into your mobile app, allowing customers to get fast, accurate help on the go using the same Autoflows as Solve.

Autoflows

Forethought’s agentic AI reasoning engine that powers Solve to take real action, not just respond. Autoflows are created in two ways:

1. Workflow Builder
2. Discover > Automation 

Custom Actions

Connect API endpoints so Solve can act right from the conversation, like processing refunds or updating accounts.

Agent Coaching

Guide responses by adjusting tone, adding context, or steering how the AI should handle specific topics.

Seamless Handoffs

Transfer inquiries to human agents in real-time with full context for easy resolution.

Analytics Dashboard

Track performance metrics like CSAT, deflection rates, and speed—plus get suggestions on how to improve underperforming workflows.

Getting Started with Solve

Solve works best when it’s trained on your existing support data—like past tickets, macros, and knowledge base content. But if you don’t have historical data, no worries. Solve Chat can start resolving questions immediately using just your help center articles.

Seamless Integration

Solve integrates with your existing tools, including Zendesk, Salesforce, Freshdesk, Intercom, Airtable, and more. For the full list, see Available Connectors and their Requirements.