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Available Integrations and Requirements

Here is Forethought's list of currently supported integrations, including their required information, integration type, and type of data.

Note: All information on this page is subject to change as new integrations are added.

 

Integration Name Required information to connect Integration type Type of data
Absorb LMS Portal domain, Username, Password, Private Key

Data

PDFs, HTML files 

Airtable Access Token, Base ID

Data

Knowledge Articles

Canny API Key Data

Tickets, Replies

Confluence  CQL, Spaces/Pages, Domain, Username, Password, API Token Data

Articles via Space or Pages, Knowledge Articles

Contentful API Key, Space ID Data

Knowledge Articles

Document360 URL Prefix, API Key, Base URL Data

Knowledge Articles

eGain Username, Password, Server Host, Link URL Base Data

Knowledge Articles, Topics

Elevio API Key, Access Token Data

Knowledge Articles

Freshchat API Key, API URL Chat Chats
Freshdesk Domain, API Key Helpdesk, Data

Knowledge Articles, Tickets, Replies, Response Template

Google Drive Access to your Google account Data

Knowledge Articles on Google Docs

Guru User ID, API Key Data

Knowledge Articles

Helpjuice Base URL, API Key Data

Knowledge Articles

HubSpot Access Token Action

Used for actions only

Insided Client ID, Client Secret, Insided Domain, Insided API Domain  Data

Knowledge Articles, Questions

Intercom App ID Helpdesk, Data

Agents, Knowledge Articles, Tickets, Replies

Jira Domain, Email, API Token Helpdesk, Data

Issues, Comments, Tickets, Replies, Agents

Jira Service Management Domain, Username, API Key Actions

Used for actions only

Khoros Domain Data

Boards, Messages, Labels, Knowledge Articles

Kustomer API Base URL, API Key Data

Agents, Tickets, Knowledge Articles, Replies, Response Templates

Linear API Key Data

Tickets, Replies

Mindtouch Base URL, Username, Password Data

Knowledge Articles

Nanorep API Key, Nanorep Domain Data

Knowledge Articles

Notion Integration Secret Data

Knowledge Articles

ReadMe.io Host URL, API URL, Access Key Data

Knowledge Articles

Salesforce Salesforce Environment Type Helpdesk, Data

Knowledge Articles, Cases, Social Posts, Case Comments, Response Templates, Agents, Email Messages

ServiceNow Domain, Client ID, Client Secret Helpdesk, Data

Knowledge Articles, Tickets, Replies

SharePoint

Client Secret, Client ID, Tenant ID

Data

.doc, .docx, .pdf, SharePoint files, Log files, Markdown files

Shelf.io Authentication Token, Domain Data Knowledge Articles
Shopify Storefront Access Token, Admin Access Token, Base ID Action, Data

Knowledge Articles

Skilljar API Key, Domain Data

Knowledge Articles

Snowflake Username, Password, Account, DB Name Action

Used for Actions only

Statamic Domain, Username, Password Data

Knowledge Articles

Stoplight Domain, Projects, URL Prefix Data

Knowledge Articles

Sunshine Conversations App ID, API Key ID, API Key Secret Chat

Live Chat support and handoff support

Upland Username, Password, Domain, Company Code Data

Knowledge Articles

Vanilla Forums Access Token, Domain Data

Knowledge Articles, Discussions, Comments

Website (Next-Generation Scraper) Web URL Data

Public facing URL

Whiplash Access Token, Client ID, Client Secret, Refresh Token Action

Used for Actions only

Wordpress Wordpress Domain, API Key Data

Knowledge Articles

Zendesk Zendesk Domain Helpdesk, Data

Tickets, Macros, Knowledge Article, Agents, Replies, Ticket Update Events, Response Templates, Satisfaction Ratings

Zendesk Chat Zendesk Domain Data Tickets, Replies

 

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