Here is Forethought's list of currently supported integrations, including their required keys, integration type, and data type.
Note: This information is subject to change as more integrations are added.
| Connector Name | Required information to connect | Integration type | Type of data |
| Airtable | Access Token, Base ID |
Data |
Knowledge Articles |
| Canny | API Key | Data |
Tickets, Replies |
| Confluence | CQL, Spaces/Pages, Domain, Username, Password, API Token | Data |
Articles via Space or Pages, Knowledge Articles |
| Contentful | API Key, Space ID | Data |
Knowledge Articles |
| Document360 | URL Prefix, API Key, Base URL | Data |
Knowledge Articles |
| eGain | Username, Password, Server Host, Link URL Base | Data |
Knowledge Articles, Topics |
| Elevio | API Key, Access Token | Data |
Knowledge Articles |
| Freshchat | API Key, API URL | Chat | Chats |
| Freshdesk | Domain, API Key | Helpdesk, Data |
Knowledge Articles, Tickets, Replies, Response Template |
| Guru | User ID, API Key | Data |
Knowledge Articles |
| Helpjuice | Base URL, API Key | Data |
Knowledge Articles |
| HubSpot | Access Token | Action |
Used for actions only |
| Insided | Client ID, Client Secret, Insided Domain, Insided API Domain | Data |
Knowledge Articles, Questions |
| Intercom | App ID | Helpdesk, Data |
Agents, Knowledge Articles, Tickets, Replies |
| Jira | Domain, Email, API Token | Helpdesk, Data |
Issues, Comments, Tickets, Replies, Agents |
| Jira Service Management | Domain, Username, API Key | Actions |
Used for actions only |
| Khoros | Domain | Data |
Boards, Messages, Labels, Knowledge Articles |
| Kustomer | API Base URL, API Key | Data |
Agents, Tickets, Knowledge Articles, Replies, Response Templates |
| Linear | API Key | Data |
Tickets, Replies |
| Mindtouch | Base URL, Username, Password | Data |
Knowledge Articles |
| Nanorep | API Key, Nanorep Domain | Data |
Knowledge Articles |
| Notion | Integration Secret | Data |
Knowledge Articles |
| ReadMe.io | Host URL, API URL, Access Key | Data |
Knowledge Articles |
| Salesforce | Salesforce Environment Type | Helpdesk, Data |
Knowledge Articles, Cases, Social Posts, Case Comments, Response Templates, Agents, Email Messages |
| ServiceNow | Domain, Client ID, Client Secret | Helpdesk, Data |
Knowledge Articles, Tickets, Replies |
| SharePoint |
Client Secret, Client ID, Tenant ID |
Data |
.doc, .docx, .pdf, SharePoint files, Log files, Markdown files |
| Shelf.io | Authentication Token, Domain | Data | Knowledge Articles |
| Shopify | Storefront Access Token, Admin Access Token, Base ID | Action, Data |
Knowledge Articles |
| Skilljar | API Key, Domain | Data |
Knowledge Articles |
| Snowflake | Username, Password, Account, DB Name | Action |
Used for Actions only |
| Statamic | Domain, Username, Password | Data |
Knowledge Articles |
| Stoplight | Domain, Projects, URL Prefix | Data |
Knowledge Articles |
| Sunshine Conversations | App ID, API Key ID, API Key Secret | Chat |
Live Chat support and handoff support |
| Upland | Username, Password, Domain, Company Code | Data |
Knowledge Articles |
| Vanilla Forums | Access Token, Domain | Data |
Knowledge Articles, Discussions, Comments |
| Website (Next-Generation Scraper) | Web URL | Data |
Public facing URL |
| Whiplash | Access Token, Client ID, Client Secret, Refresh Token | Action |
Used for Actions only |
| Wordpress | Wordpress Domain, API Key | Data |
Knowledge Articles |
| Zendesk | Zendesk Domain | Helpdesk, Data |
Tickets, Macros, Knowledge Article, Agents, Replies, Ticket Update Events, Response Templates, Satisfaction Ratings |
| Zendesk Chat | Zendesk Domain | Data | Tickets, Replies |