Product Guides

Solve Widget

• Introduction to Brand Management
• Setting Up and Configuring Multiple Brands
• Creating and Linking Tags to Each Brand Including Embedded Scripts
• Assigning Tags to Workflows
• Tone of Voice in Solve Widget
• Increase Deflections with Nudging When Users Request Support
• See all 31 articles

Solve Email

• Duplicate Email Workflows
• Setting Up Interactive Email
• Solve Email Dashboard Macro Controls
• Writing Effective Email Macros
• Solve Email 2.0 Multilingual Support
• Getting Started with Solve Email
• See all 23 articles

Solve API

• Getting Started with Solve API
• Solve API Developer Reference
• Solve Widget Analytics API
• How to upload attachment with Solve API

Solve for Slack

• Using Solve for Slack

Assist

• Enhance Your Productivity and Efficiency with Ticket Summary and Response Generation Features in Assist
• Organize Your Notes with Forethought Assist's Tagging Feature
• Additional Security Configurations for Assist Chrome Extension

Discover

• Autoflows Policy Generation in Discover and Solve Insights Topics
• Insights Overview
• Topic Insights
• Deflection Insights Guide
• Discover's Primary and Subtopics: A Simple Two-Level Taxonomy
• Knowledge article gap detection and generation in Discover
• See all 7 articles

Triage

• Triage Insights
• Triage LLM Model Auto-Generation
• Triage Large Language Model (LLM) Analytics
• Triage API Guide for Users
• Set up fields for routing in Triage

Integrations

• Intercom Live Chat Guide
• Zendesk Messaging Configuration
• Zendesk Attachment Upload Action
• Guide to Configuring Freshdesk for Solve Email
• Create a custom Callout flow in Salesforce for Solve Email
• Integrating with Sunshine Conversations
• See all 20 articles

Analytics

• Guide to Solve Chat Analytics: Metrics, Visualizations, and Data Tables
• Solve Email Analytics
• Solve Email Analytics Dashboard
• Assist Analytics
• Assist Analytics Dashboard
• Triage Analytics
• See all 8 articles