Product Guides

Solve Widget

• Attachment Analysis in Solve Widget
• Chat Insights
• Workflow Insights
• Context Variable in Autoflows
• Solve Widget Quick Feedback
• Make your widget more interactive with Dynamic Card
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Solve Email

• Setting Up Interactive Email
• Solve Email Dashboard Macro Controls
• Writing Effective Email Macros
• Solve Email 2.0 Multilingual Support
• Getting Started with Solve Email Enhancements
• Solve Email supports HTML and CSS (Beta)
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Solve API

• Getting Started with Solve API
• Solve API Developer Reference

Assist

• Enhance Your Productivity and Efficiency with Ticket Summary and Response Generation Features in Assist
• Organize Your Notes with Forethought Assist's Tagging Feature
• Additional Security Configurations for Assist Chrome Extension

Discover

• Insights Overview
• Topic Insights
• Deflection Insights Guide
• Discover’s Two-Level Taxonomy
• Knowledge article gap detection and generation in Discover
• Discover: Filter tickets on agent and ticket meta data

Triage

• Triage Large Language Model (LLM) Tickets
• Triage API Guide for Users
• Set up fields for routing in Triage

Integrations

• Zendesk Attachment Upload Action
• Configure Freshdesk for Forethought Solve Email
• Create a custom Callout flow in Salesforce for Solve Email
• Guide on how to integrate Shopify with Forethought's Solve and Assist
• Zendesk Sunshine Handoff
• Import and Edit Zendesk Macros
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