Product Guides

Solve Widget

• Import Actions in Action Builder
• Floating Bar in Solve Widget
• Introduction to Brand Management
• Setting Up and Configuring Multiple Brands
• Creating and Linking Tags to Each Brand Including Embedded Scripts
• Assigning Tags to Workflows
• See all 32 articles

Solve Email

• How Deflection Works in Solve Email
• Conversations Insights for Solve Email
• Tone of Voice in Solve Email
• Instructional Notes in Solve Email
• Knowledge Insights for Solve Email
• Solve Email Autoflows Guide
• See all 29 articles

Solve API

• Getting Started with Solve API
• Solve API Developer Reference
• Solve Widget Analytics API
• How to upload attachment with Solve API

Forethought Voice

• Getting Started with Forethought Voice
• Forethought Voice Integration
• Forethought Voice Insights

Solve for Slack

• Using Solve for Slack

Assist

• Agentic Assist Guide
• Enhance Your Productivity and Efficiency with Ticket Summary and Response Generation Features in Assist
• Organize Your Notes with Forethought Assist's Tagging Feature
• Additional Security Configurations for Assist Chrome Extension

Discover

• Recommended Actions with Autoflow Policy in Discover
• Detecting Knowledge Gap and Generating Content Blocks in Discover
• Autoflows Policy Generation in Discover and Solve Insights Topics
• Insights Overview
• Topic Insights
• Deflection Insights Guide
• See all 8 articles

Triage

• Triage Insights
• Triage LLM Model Auto-Generation
• Triage Large Language Model (LLM) Analytics
• Triage API Guide for Users
• Set up fields for routing in Triage

Integrations

• Zammad Integration Guide
• Intercom Live Chat Guide
• Zendesk Messaging Configuration
• Zendesk Attachment Upload Action
• Guide to Configuring Freshdesk for Solve Email
• Create a custom Callout flow in Salesforce for Solve Email
• See all 21 articles

Analytics

• Guide to Solve Chat Analytics: Metrics, Visualizations, and Data Tables
• Solve Email Analytics
• Assist Analytics
• Assist Analytics Dashboard
• Triage Analytics
• Schedule data downloads from Analytics Dashboard
• See all 7 articles