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  1. Forethought Help Center
  2. Forethought Products

Forethought Products

General Questions

  • What is an API?

Assist

  • Analytics: Assist
  • Assist Overview
  • Assist Anywhere Installation
  • Assist - A Guide for Agents
  • Assist Automations - Streamline Agent Workflows
  • Additional Security Configurations for Assist Chrome Extension
See all 7 articles

Discover

  • Discover: Overview
  • Discover: Getting Started
  • Discover: Filter tickets on agent and ticket meta data
  • Schedule data downloads from Analytics Dashboard
  • Discover: Knowledge article gap detection and generation

Solve Email

  • How to add email automation rules to Solve Email?
  • Getting Started with Solve Email Enhancements
  • Solve Email Dashboard Macro Controls
  • Writing Effective Email Macros
  • Solve Email Analytics Dashboard
  • How to create a response in Solve Email?
See all 17 articles

Solve Lite

  • Solve Lite Setup Guide
  • Solve Lite Analytics

Solve Widget

  • Getting Started with Solve Starter Packs
  • New! Handoff and Knowledge Article Workflow for Solve Widget
  • Analytics: Solve chat
  • Solve Overview
  • Solve Widget Analytics Dashboard
  • Solve Chats Analytics Tab
See all 22 articles

Triage

  • Triage Overview
  • Triage Quickstart (Salesforce)
  • Triage - Set up fields for routing
  • Triage: Combining AI With Your Workflow Rules
  • Triage Analytics Dashboard

Forethought Integrations

  • Getting Started with Single Sign-On
  • Using Forethought Integrations
  • Available Connectors and their Requirements
  • Integrations & Indexing
Forethought Help Center