Forethought Products

Assist

• Assist Automations - Streamline Agent Workflows
• Assist - A Guide for Agents
• Assist Analytics Dashboard

Triage

• Triage Quickstart: Getting Started Guide
• Triage Analytics Dashboard
• Triage - Set up fields for routing
• Triage Overview
• Triage: Combining AI With Your Workflow Rules

Solve

• Getting Started with Solve Starter Packs
• Tagging in Workflow Builder
• Solve Email Dashboard Macro Controls
• Solve Widget Analytics Dashboard
• Handoffs In Workflow Builder
• Using the Catch All Workflow with Workflow Builder

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Forethought Integrations

• Getting Started with Single Sign-On
• Integrations & Indexing
• Available Connectors and their Requirements
• Using Forethought Integrations