Forethought Products

General Questions

• What is an API?

Assist

• Analytics: Assist
• Assist Overview
• Assist Anywhere Installation
• Assist - A Guide for Agents
• Assist Automations - Streamline Agent Workflows
• Additional Security Configurations for Assist Chrome Extension

See all 7 articles

Discover

• Discover: Overview
• Discover: Getting Started
• Discover: Filter tickets on agent and ticket meta data
• Schedule data downloads from Analytics Dashboard
• Discover: Knowledge article gap detection and generation

Solve Email

• How to add email automation rules to Solve Email?
• Getting Started with Solve Email Enhancements
• Solve Email Dashboard Macro Controls
• Writing Effective Email Macros
• Solve Email Analytics Dashboard
• How to create a response in Solve Email?

See all 17 articles

Solve Lite

• Solve Lite Setup Guide
• Solve Lite Analytics

Solve Widget

• Getting Started with Solve Starter Packs
• New! Handoff and Knowledge Article Workflow for Solve Widget
• Analytics: Solve chat
• Solve Overview
• Solve Widget Analytics Dashboard
• Solve Chats Analytics Tab

See all 22 articles

Triage

• Triage Overview
• Triage Quickstart (Salesforce)
• Triage - Set up fields for routing
• Triage: Combining AI With Your Workflow Rules
• Triage Analytics Dashboard

Forethought Integrations

• Getting Started with Single Sign-On
• Using Forethought Integrations
• Available Connectors and their Requirements
• Integrations & Indexing