• Using Agent QA to Automatically Evaluate Agent Performance
• Recommended Actions with Autoflow Policy in Discover
• Detecting Knowledge Gap and Generating Content Blocks in Discover
• Autoflows Policy Generation in Discover and Solve Insights Topics
• Insights Overview
• Topic Insights
• Deflection Insights Guide
• Discover's Primary and Subtopics: A Simple Two-Level Taxonomy
• Discover: Filter tickets on agent and ticket meta data